What We Believe


[dc]T[/dc]here is no substitute for well thought-out planning and execution of any endeavor in marketing and public relations … especially logos, crests, overall graphic design in terms of illustrations and renderings, web graphics, web design, public relations and writing (speeches or copy) and advertising pieces …the means by which you put your endeavors before a critical and
often cynical audience.

The world is a serious place full of serious competition.

At the bottom of the heap are those who failed to plan … or failed to follow the plan through to completion … usually because of impatience, and a wish for immediate gratification … as opposed to a commitment to long-term success.Success is not achieved through half measures or random efforts … success comes only through persistence, and clear focus on the objective. It requires a commitment, and requires a firm belief in the value of what is offered … anything less is nothing more than a short-term ‘grab’ … a get-in — get-out mindset.Long-term thinkers are those who willingly invest in themselves, invest in what they produce, and have high confidence in their own skills, abilities and products.From inception to execution of such worthwhile endeavors many things are required to promote and reward that sincere commitment … one of which is having good tools.

Mission Statement

If a thing is worth doing, it is worth doing well, and a successful relationshipis a symbiotic one — a win-win.Our focus is to consistently produce high quality graphic design and illustration,well designed web sites, human-centered public relations strategies and writing that is clear, informative and useful to anyone.Therefore our success is achieved by;Ensuring your image is wholly yours and distinct from “the crowd”. Often this involves customizing repetitive information to different target audiences. The objective is to effectively place your unique image and message in front of your audience’s eyes … then into their minds and hearts … from where the most defined results will spring in the shortest time. Ensuring your message is written in language and phraseology appropriate to thedestined ears.

Live Chat

You can chat live with a representative by clicking on the live chat button on the left side of most of the pages on our website. If a representative is not available, you can click on the live chat button to leave a message and as soon as a representative is available, we will contact you. Live chat should be used primarily for pre-sales inquiries. Please direct your support assistance through the ticketing system for faster resolution. The live chat service on our website is not equiped to provide support assistance.

Knowledgebase

We recently started our knowledgebase to help our customers with common issues. We’ll be adding articles weekly on topics ranging from Account Management, Policies and FAQ’s to How To’s For Joomla and other popular open source programs. Before submitting a ticket, go to the knowledgebase and you may find the answer to your question.

Visit the knowledgebase

Submit A Support Ticket
If you need assistance with your account, please submit a support ticket and your issue will be resolved as soon as possible. Typically most support requests are handled within 1 to 2 hours. However, depending on support volume, it may take 6 to 12 hours for a response on your ticket.

Submit A Support Ticket

View/Respond To An Existing Support Ticket
Please be advised that if you need to meet with us in person and your company or organization is not located in the mid-west. All estimated travel expenses are the clients responsibility and are required to be paid prior to scheduling the meeting date.

Client Support

To ensure that we offer the best support to our customers we utilize a complete ticketing and support system

WHAT MAKES PASSIONATE SUPPORT SO PASSIONATE?

We Love what we do and we have lots of Fun doing it.

Not only are we excited to talk to all of our customers, we enjoy coming to work. It is always a fun atmosphere with lots of food, cakes, PizzaBiz (our monthly pizza party), team building activities and challenges for the mind, spirit and soul.

We constantly Train to keep up with the Industry.

The web is constantly changing and we strive to keep up. Support agents go through a rigorous training before they ever start helping customers. After that, we have monthly trainings and many “check this out” meetings to keep our knowledge and skills cutting edge.
We are here to Listen and Help.

Regardless of whether you are just getting started or have been with Photobiz for a long time, you can call us as often as you need. We are here for you.
No question is too Large, or too Small.

We are here to answer questions as simple as moving pages to as complex as setting up SEO strategies.
Our Staff is well Educated and Diverse.

We understand creative professionals because we are creative professionals. Every employee has achievements within their fields, and a passion for people and creative businesses. Our diverse experiences enable us to meet the diversity of our clients. Our team has lived in over 30 US states, 2 territories and 6 countries.

This post is also available in: Spanish

Currently there are no comments related to this article. You have a special honor to be the first commenter. Thanks!

Leave a Reply

Your email address will not be published.

You may use these HTML tags and attributes: <a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <strike> <strong>